Episode 9

The Astonishing Power in Front-line Ideas

May. 9th, 2023

Today’s guest, Dr. Alan G. Robinson, shares insights on improving organizational performance through frontline employee ideas, emphasizing the need for thousands of small ideas over one big idea. He highlights the importance of a management approach that fosters creativity, psychological safety, and modern solutions. Additionally, we talk about the design thinking process and how it involves defining problems well, voting, having diverse opinions, and making it a daily part of the job.

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Topics discussed:

  • Small ideas from frontline employees drive performance and innovation
  • The design thinking process in innovation and problem-solving
  • Management transformation for creativity

Helpful links:


alan robinson
Dr. Alan G. Robinson
Author, Educator, Consultant and Public Speaker
ivan zak
Dr. Ivan Zak
DVM, MBA, CEO at Galaxy Vets
ryan leech
Ryan Leech
Head of Growth at Galaxy Vets