Bonus Episode

SPECIAL: How Burnout Prevention in Veterinary Organizations Translates Into Profits

1h 12min
Mar. 2nd, 2021

In our special episode of the Consolidate That! we are going to discuss with Dr. Bob Lester of WellHaven Pet Health and Dr. Thom Jenkins of PetsApp how an acquisition impacts the classic burnout triggers, why team culture is subject to due diligence, how consolidators can build a system to improve employee experience, and the costs of indifference.

Topics discussed:

  • The importance of cultural assessment pre- and post-acquisition;
  • Employee NPS score;
  • A good question to ask employees: What would you change if you were the boss?
  • When to communicate the acquisition to the team;
  • Preserving the legacy, the team and making sure that the financial incentives are there when you’re picking the consolidator to sell your business to;
  • Taking references from other clinics that already sold to a particular consolidator, a good strategy suggested by Bob;
  • Change management vs continuous improvement culture;


thom jenkins
Dr. Thom Jenkins
Co-founder and CEO of PetsApp
bob lester
Dr. Bob Lester
Chief Medical Officer at WellHaven Pet Health
ivan zak
Dr. Ivan Zak
DVM, MBA, CEO at Galaxy Vets