Who we are
Before you participate in the Galactic Membership Plan, we ask that you please carefully read the Galactic Membership Plan Terms of Service, below, and the description of the plan you have selected. The Terms of Service and your Galactic Membership Plan are referred to collectively as the “Agreement”. By completing the Galactic Membership Plan sign up process, you acknowledge and agree that you have read and agree to be bound by all of the Agreement.
After subscribing to the Membership Plan, Galaxy will make available to you the specific benefits listed in your plan description (collectively, the “Galaxy Services” or “Services”). The Services and your subscription are subject to the Galactic Membership Plan terms.
Galactic Membership Plan Highlights
These Highlights serve as a quick reference for Galactic Membership Plan highlights and are not a replacement for your full Galactic Membership Plan description.
- Memberships are on a per-pet basis and are not transferable to other pets
- Plans renew every month unless canceled; this is done through the client portal
- Cancel anytime, however, it will take effect immediately and without any proration or credits for partially used months
- You will be notified in advance of any changes to price or services
Once you accept the Agreement as provided for in this onboarding process, you will be ready to start using the Services.
Galaxy looks forward to having you as a new subscriber!
Galactic Membership Terms of Service
These Terms of Service, along with the applicable Galactic Membership Plan (collectively, the “Agreement”) constitute a binding written agreement by and between Galaxy and the subscriber (“Subscriber,” “you” or “your”). This Agreement governs your Galactic Membership subscription, including your access and use of the Galaxy websites and applications made available to you as part of your subscription (the “Galaxy Sites”), use of Galactic Services, and other membership benefits outlined in your specific Galactic Membership Plan. Details of the Galactic Membership Plan for each specific pet are provided in the description of the specific plan. By using or accessing any of the Services, you agree to be bound by the terms and conditions set forth in this Agreement. You also agree you are of legal age to enter into this Agreement. If you are an individual entering into this Agreement on behalf of any company, organization, or other entity, you represent and warrant that you have the authority to bind such entity to the terms and conditions of this Agreement and, in which case, the term “Subscriber,” “you” or “you’re” shall refer to such entity. If you do not have authority, or if you do not agree to the terms and conditions of this Agreement, then you are prohibited from using any of the Services.
Updates
Galaxy Vets may amend the terms and conditions of this Agreement at any time by posting them on a Galaxy-designated website, currently located at [Insert Link], and all such amended terms and conditions shall be deemed effective and binding on you as of the new effective date specified in the amended Agreement. In addition, by continuing to use or access any of the Services after we post any changes, you accept the updated Agreement.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Subscription Services and Eligibility
During the Term, your subscription provides you with access to the Services set forth in the applicable Galactic Membership Plan. Subscriptions are provided on an individual pet basis. Use or attempted use of the subscription to a Membership Plan for any pet other than the pet enrolled in the plan may lead to immediate suspension or termination of your subscription. Use of the Services is subject to the restrictions set forth herein and in the applicable Membership Plan.
Term and Cancelation
“Term” means, with respect to a subscription, the term indicated in the Membership Plan, as well as any renewal terms designated therein. Unless otherwise set forth in the applicable Membership Plan, you may terminate your subscription to the Services at any time by accessing your subscription details within the client portal of the payment platform available at the Galaxy App. The termination of your Galactic Membership Plan will be effective immediately. Your subscription will automatically renew each month, and your payment method on file will be charged until your subscription is terminated or otherwise expires as provided for herein. We may ask you for information regarding your specific reason for canceling and other information at the time of cancelation. We may cancel or discontinue any or all of your subscriptions and any Membership Plan upon written notice to you.
Your Use of the Galaxy Vets Sites
Your use of the Galaxy Sites and access to your subscription requires you to have a username, password, and PIN. You certify that any information you provide on or through the Galaxy Sites is accurate and complete. You are solely responsible for maintaining the confidentiality and security of your subscription including username, password, and PIN. Galaxy is not responsible for any losses arising out of the unauthorized use of your subscription. You must immediately notify us at [email protected] if you know or have any reason to suspect that your account has been compromised.
Membership Plan Changes and Suspension
Galaxy reserves the right to change our Membership Plans and the terms for subscriptions (“Plan Changes”). We will, to the extent possible under the circumstances, provide you with reasonable advance notice of any Plan Changes. In the event a Plan Change involves a Membership Plan pricing change, we will provide you with advance notice. In addition, Galaxy may suspend your access to your subscription and the Services, including (i), including to adjust pricing in any manner in the event you are in breach of this Agreement, including failure to pay any amounts due to Galaxy Vets; (ii) in the event that, based on Galaxy’s reasonable belief that your use of the Services is violating applicable laws, rules or regulations. Galaxy Vets will provide advance written notice to you, to the extent possible under the circumstances, of its intent to suspend Services. The suspension will continue until you have resolved any violation to Galaxy’s satisfaction.
Fees and Payment
You agree to pay for your subscription and for any fees associated with any Services in accordance with the rates set forth in the applicable Membership Plan. Fees are exclusive of all service, sales, use, and value-added taxes, duties, levies, or other fees, if any (collectively, “Taxes”). You are responsible for all taxes (except for taxes on Galaxy Vets’ net income) which may be assessed or levied by any governmental authority with respect to the Services provided by Galaxy to you pursuant to this Agreement. We will calculate your Taxes payable based on the billing information you provide us at the time of purchase. Galaxy Vets may increase rates as provided for in this Agreement. Any amount due to Galaxy hereunder will be due and payable in U.S. Dollars via electronic funds (ACH, EFT, or wire). Failure to pay these fees and taxes will result in the termination of your subscription and your access to the Services. You agree that we may store and continue billing your payment method (e.g., credit card) for the Services. Payments for any subscription to a Membership Plan are nonrefundable, and there are no credits for partially used subscription periods.
Materials Available on the Galaxy Vets Sites
Galaxy may make available information, communications, suggestions, reviews, comments, messages, feedback, submissions, questions, and other information, data, content, and materials (collectively, the “Materials”). The Materials are for educational and informational purposes only, and errors may appear from time to time. Before you act in reliance on any Materials, you should confirm any facts that are important to your decision. Galaxy makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of any Materials.
NO MATERIALS RELATED TO ANIMAL HEALTH, WELLNESS, PRESCRIPTIONS, OR PHARMACEUTICALS ARE INTENDED TO SUBSTITUTE FOR THE DIAGNOSIS, TREATMENT AND ADVICE OF A VETERINARY PROFESSIONAL, AND SUCH MATERIALS DO NOT COVER ALL POSSIBLE USES, PRECAUTIONS, SIDE EFFECTS, AND INTERACTIONS, AND SHOULD NOT BE CONSTRUED TO INDICATE THAT ANY TREATMENT IS SAFE OR EFFECTIVE. GALAXY ASSUMES NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE MATERIALS.
Products
The Galaxy Sites may make available listings, descriptions, and images of products and merchandise (collectively, “Products”). Such Products may be made available by us or by third parties. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such listings, descriptions, or images (including any features, or specifications). Such information and the availability of any Product are subject to change at any time without notice.
Use of the Galaxy Sites
You are responsible for providing the mobile device, wireless service plan, software, Internet connections, and other equipment or services that you need to access the Galaxy Sites and, as applicable, download, install and use the Galaxy App. We do not guarantee that the Galaxy Sites can be accessed and used on any equipment, device, or service plan. We do not guarantee that the Galaxy Sites, including the Galaxy App, will be available in, or can be used from, any exact geographic location.
Additional Terms and Conditions
We may offer other Services that require additional terms and conditions, which Galaxy will make available to you at the time of the relevant Services. If you use to access or otherwise use those Services, the additional terms and conditions for those services become part of this Agreement.
Privacy
You acknowledge that any information that you provide through the Galaxy Sites will be used by Galaxy in accordance with Galaxy’s Privacy Policy (available at https://galaxyvets.com/privacy-policy/), which may be updated by Galaxy from time to time.
Third-Party Sites
References on Galaxy Sites to any names, marks, products, or services of third parties, or links to third-party sites or information, are not an endorsement, sponsorship, or recommendation of the third party or its information, products, or services. Galaxy is not responsible for the content of any third-party linked site or any link contained in a linked site, including any third-party social media or mobile app platform with which the Galaxy Sites operate or otherwise interact. Your use of any such third-party site or platform is at your own risk and will be governed by such third party’s terms and policies (including its privacy policy).
Disclaimer of Warranties; Limitations of Liability
THE GALAXY SITES, AND ALL MATERIALS, PRODUCTS, SERVICES, FUNCTIONALITY, AND OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE GALAXY SITES, ARE PROVIDED BY GALAXY ON AN “AS IS” AND “AS AVAILABLE” BASIS. GALAXY DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE GALAXY SITES OR THE CONTENT, MATERIALS, PRODUCTS, SERVICES, FUNCTIONALITY, OR OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, GALAXY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SECTION DOES NOT LIMIT THE TERMS OF ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF AN ITEM THAT IS SOLD BY GALAXY TO YOU. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, GALAXY WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE EVEN IF AN AUTHORIZED REPRESENTATIVE OF GALAXY HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, GALAXY WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE GALAXY SITES DURING THE THREE (3) MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE
Disputes & Arbitration; Applicable Law.
PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Using or accessing the Galaxy Sites constitutes your acceptance of this Arbitration provision. Please read it carefully as it provides that you and Galaxy will waive any right to file a lawsuit in court or participate in a class action for matters within the terms of the Arbitration provision.
You agree that in the event of any dispute, you will first contact [email protected] and make a good faith, sustained effort to resolve the dispute before resorting to more formal means of resolution, including, without limitation, any court action. ANY REMAINING DISPUTE OR CLAIM (COLLECTIVELY, “CLAIM”) ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND GALAXY, WHETHER BASED ON CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT GALAXY AND YOU ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate. The JAMS Rules, including instructions for bringing arbitration, are available on the JAMS website at http://www.jamsadr.com/rules-streamlined-arbitration. The Minimum Standards are available at http://www.jamsadr.com/consumer-arbitration.
The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location that is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by JAMS or by the arbitrator. The arbitrator’s decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof.
This Agreement will be governed by and construed under the laws of the United States (including federal arbitration law) and the State of Delaware, without regard to conflicts of law principles.
General
If any provision of this Agreement is held to be unenforceable for any reason, such provision will be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement will remain in full force and effect. The failure of Galaxy to act with respect to a breach of this Agreement by you or others does not constitute a waiver and will not limit Galaxy’s rights with respect to such breach or any subsequent breaches. You may not assign, transfer, or sublicense any or all of your rights or obligations under the Agreement, including any Membership Plan rights, without our express prior written consent. We may assign, transfer, or sublicense any or all of our rights or obligations under this Agreement without restriction.
How to Contact Us
If you have any questions or comments, please contact us at [email protected].
Last Updated: July 1, 2022