Episode 5

Keep Process Improvement Simple

Mar. 1st, 2022

Galaxy Vets COO Emmitt Nantz talks about the theory of constraints, value stream mapping, subjective-objective assessment plans (SOAP), and “the five why’s.” For each of these concepts, Emmitt provides an example of how they can be applied in a veterinary clinic setting in order to reduce bottlenecks, improve employee and client experiences, and ultimately make your organization run as efficiently as possible.

Topics discussed: 

  • Applying the theory of constraints to veterinary industry consolidation.
  • Challenges of scaling processes from one hospital to many.
  • A key to preventing bottlenecks in your organization.
  • Value of “the five why’s” concept and an example of how this could play out in a veterinary hospital setting.
  • The method that Galaxy uses to find solutions to their problems.

Helpful links:


emmitt nantz
Emmitt Nantz
COO at Galaxy Vets
ivan zak
Dr. Ivan Zak
DVM, MBA, CEO at Galaxy Vets
ryan leech
Ryan Leech
Head of Business Development at Galaxy Vets