Episode 5

Keep Process Improvement Simple

23min
Mar. 1st, 2022

Galaxy Vets COO Emmitt Nantz talks about the theory of constraints, value stream mapping, subjective-objective assessment plans (SOAP), and “the five why’s.” For each of these concepts, Emmitt provides an example of how they can be applied in a veterinary clinic setting in order to reduce bottlenecks, improve employee and client experiences, and ultimately make your organization run as efficiently as possible.

Topics discussed: 

  • Applying the theory of constraints to veterinary industry consolidation.
  • Challenges of scaling processes from one hospital to many.
  • A key to preventing bottlenecks in your organization.
  • Value of “the five why’s” concept and an example of how this could play out in a veterinary hospital setting.
  • The method that Galaxy uses to find solutions to their problems.

Helpful links:

Speakers

emmitt nantz
Emmitt Nantz
COO at Galaxy Vets
ivan zak
Dr. Ivan Zak
DVM, MBA, CEO at Galaxy Vets
ryan leech
Ryan Leech
Head of Business Development at Galaxy Vets