Keep Process Improvement Simple

Galaxy Vets COO Emmitt Nantz talks about the theory of constraints, value stream mapping, subjective-objective assessment plans (SOAP), and “the five why’s.” For each of these concepts, Emmitt provides an example of how they can be applied in a veterinary clinic setting in order to reduce bottlenecks, improve employee and client experiences, and ultimately make your organization run as efficiently as possible.

Topics discussed: 

• Applying the theory of constraints to veterinary industry consolidation.
• Challenges of scaling processes from one hospital to many.
• A key to preventing bottlenecks in your organization.
• Value of “the five why’s” concept and an example of how this could play out in a veterinary hospital setting.
• The method that Galaxy uses to find solutions to their problems.

Helpful links:

• Galaxy Vets
• Emmitt Nantz on LinkedIn
• The Goal by Eliyahu Goldratt
• The Big Book of Tell Me Why by Arkady Leokum and Howard Bender
• Raving Fans by Ken Blanchard
• Radical Candor by Kim Scott